By requesting an appointment, you accept all policies listed below.
Hair preparation guidelines are REQUIRED for all clients and is strictly enforced. Failure to adhere to these instructions may result in your appointment being canceled and the cancellation policy will apply.
All services require a 50% deposit using a credit card to secure your appointment. Appointment dates are posted one month at a time, by the 5th of each month. If no dates are available, it means I am currently booked for the month. You may choose to add yourself to our waitlist located in our booking system or check back for cancellations. You will need to subscribe to our mailing list, to receive emails when our books become available for the following month. Appointments are are non-transferrable.
We have a 48 hour cancellation policy. If you can not make your appointment after this time your deposit will be forfeited. Any changes or cancellations to your appointment, must be done through Vagaro booking system. Phone call, or text messages will not be accepted as a form of cancellation. Please notify me via email at email@example.com if you can not make your appointment, if it is after 48 hours. No-shows and same day cancellations, will be required to pre pay in full on their next scheduled visit. Repeated offenses will become ineligible to book future services.
Consultations are included in all booked services. With natural hair there is absolutely nothing you can say about it without applying water on your hair.
Your appointment time is your service start time, so plan accordingly. If you are running more than 10 min late, there will be a late fee charge. We reserve the right to cancel, reschedule, or alter your service to fit the remaining time at the full service price.
The Sola Salon door to the building will be locked due to COVID-19 policy. Please text when you arrive. Only the guest receiving services will be permitted in the salon. Please do not bring additional guest, children, spouse, friends to your appointment.
Masks are to be worn at all times throughout your service. Your mask must loop around your ears and not hang off, or under your nose. If you do not have a mask, we will provide you with one. Your temperature will be checked and your hands will need to be washed prior to being serviced. We will maintain expected sanitation practices to provide an excellent and safe experience for all clients. Your health and safety, as well as myself and my family are my top priority.
Due to COVID- 19, we have a One- Person- Per- Appointment policy. We accept children 13 years and up, who do not need to be accompanied by an adult.
All food is prohibited in the salon. Beverages are ok.
In the event that you are not satisfied with your service, I ask you to please contact me within 3 days of your original appointment to receive a complimentary re-do service (instances may vary). I would like every opportunity to meet and exceed your expectations, as I value you as a guest. We do not offer refunds on services.
We will be accepting New Clients on a limited basis. New Clients will be able to submit a new consultation form for appointments scheduled the following month. We recommend potential new clients familiarize themselves with our policies and sign up for the educational opportunities linked to the site. Sign up for the newsletter for updates on when the book will be open for New Client consultation forms. We thank you for your interest.