All clients are required to secure an active credit card on file to guarantee your appointment time and date.
A nonrefundable 50% deposit is due at the time of booking. New Client appointments are available during the weekday and NOT available on weekends. All appointments are non-transferable and cannot be given to someone else. Appointment times are requested through our online booking system and are subject to change within reason at the time of booking (ex: a 10:15am may be moved to 10am), to accommodate other requested appointments that day. You will be notified via email in Vagaro if the appointment time has been modified.
To cancel without penalty, it must be done 72 hours prior to your appointment. All cancellations need to be requested via email at firstname.lastname@example.org. Phone call, or text messages are not accepted as a form of cancellation. Cancellations within 72 hours, will be charged a $75 fee, in addition to loss of deposit. Appointment cancellations within 24 hours of the appointment are charged 100% of the service booked.
NO SHOWS are charged 100% and may become ineligible to book in the future.
Rescheduling must happen at least 72 hours before your scheduled appointment date and time. Rescheduling can happen ONE TIME in which your deposit would transfer to a new appointment date. Rescheduling is available ONCE within the quarter (3-4 months) and within the dates open for booking. If there are no dates available within the booking month, please contact me via email to determine a reschedule date. Additional fees may apply for rescheduling outside the booking window. You cannot reschedule a second time within a quarter. If you cannot make the new appointment, you will have to cancel via email, and rebook on the next booking cycle.
Your appointment time is your service start time, so plan accordingly. A $20 late fee is applied in the event you are more than 10 min late. If you are 15 min late or more, we reserve the right to cancel your appointment. If running late, please text or email prior to arriving, to avoid cancellation.
Due to the rise of Covid cases, we have decided to reinstate the Covid prescreening form prior to your visit. Your Vagaro account notifications should be on to receive all appointment emails. Complete the COVID form 48 hours before your scheduled appointment. If you have symptoms when you fill out the form, the cancellation policy will apply. It is best to contact me immediately, when you start experiencing symptoms of illness, or awaiting COVID test results prior to 72 hours. If you arrive and show signs of illness, fever, coughing, etc., your appointment will be canceled, and the cancellation policy will apply. Masks must be worn during the appointment session and hands washed prior to entering the salon.
Refer to the “How to Arrive to your Appointment Reminder” email in Vagaro for Hair preparation guidelines. These are REQUIRED for all clients and are strictly enforced. Failure to adhere to these instructions may result in additional fees, or cancellation.
Prices listed are starting prices and are subject to change without notice. If you have questions, please ask during the time of your appointment. The services listed are fixed and non-negotiable.
NO ADDITIONAL GUESTS
Due to the intimate atmosphere, we ask that you do not bring any guests to your appointment. Please plan so you can enjoy your one-on-one appointment time alone.
We use pictures and videos for promotional and educational materials. Once accepted as a client, you can review the Photo and Video Release Consent terms. Clients can choose to agree to the terms or choose to Opt-out of having their picture or video taken. Clients are not permitted to take any photo, audio, or video recordings during appointment sessions.
Services are one on one to children 13 years and up, who do not need to be accompanied by an adult.
All food is prohibited in the salon. Beverages are acceptable.
We do not offer refunds on services rendered, or fees assessed for violation of our policies. In the event you are not satisfied with your experience, I ask you to please contact me within 24 hours of your original appointment. We can discuss options for a potential re-do service (instances may vary). I would like every opportunity to meet and exceed your expectations, as I value you as a guest.
How do I book an appointment with you?
My book opens 30 days at a time, every 3rd Thursday each month. All new clients must fill out a consultation form, located on the New Client page. Once your form is reviewed and approved, you may request a New Client appointment during the next booking cycle. You will need to create an online portfolio through Vagaro booking system, prior to requesting an appointment with a credit card on file. We do not accept booking request via phone, or email.
Open booking cycle dates are sent via e-mail to those subscribed to my Vagaro mailing list each month. If no dates are available, it means I am currently booked, and you will need to wait until the next preceding month. I ask that you join my newsletter in Vagaro to be alerted when availability opens.
How should I arrive to my appointment?
When you arrive, your hair must be 100% clean, dry, fully detangled, free of oils and butters, and styled in a wash and go style. No buns, clips, ponytails or braids.
Where are you located?
We are located north of I-66 and Sudley Rd in the Parkridge Shopping center in Manassas VA at Sola Salon Studio Suites next to Bath and Body Works.
Is a curly cut right for me?
A curly cut is designed for those who wear their curly hair 90-100% of the time. Curly hair is made up of different curl patterns that will read completely different when it is in an altered state. Hair that is frequently straightened with heat, or chemically damaged, will not be compatible with the cutting and styling techniques we use. If this is the case, a big chop is recommended to remove all the damage.
I have seen you before, but it was a while ago?
If it has been 6+ months since your last maintenance cut with me, you will need to book under New Client services. Our goal is for you to stay consistent and committed to your hair goals. The only way this is done is by planning to schedule recurring maintenance cuts every 2-4 months.
Why was my consultation form denied?
Based on your expectations from what you provided on your questionnaire, it is my honest opinion that we would not make a good fit. If you need a salon referral, I will be happy to provide one via email.
Do you offer other services?
Lov Ley curls is a luxury specialty salon that caters to curly hair and is inclusive to wash and go hair services only. We do not offer barbering services, or natural hair style services such as twist, braids, weaves, blow outs or silk press. We are not accepting new request for color.
We are not accepting new clients currently but will resume accepting new applicants in Spring of 2022. We recommend you familiarize yourself with our policies and sign up for See Some Curls linked to the site. Please be sure to sign up for the newsletter for updates. We thank you for your interest.