Salon Policies
APPOINTMENTS
We require an active credit card on file and a nonrefundable 50% deposit of the total service cost at booking. Our services and pricing are set based off your last visit. Quarterly service pricing is for clients who book every 3-4 months. Infrequent client service pricing is for clients who book every 5-6 months. Anything past 6 month is a New Client price. We do our best to send reminders however, it is your responsibility to know when you last booked with us. All appointments are non-transferable and cannot be given to someone else. All appointments are requested through our online booking system in Vagaro.
CANCELLATION POLICY
All deposits are nonrefundable. Should you need to cancel, it must be done 72 -hours prior to your appointment. All cancellations need to be sent via email at leyla@lovleycurls.com. There will be a $75 late cancellation fee applied if you cancel within this time frame. Reschedules/cancellations within 24 hours notice is responsible for 100% of the service cost. No shows will be charged 100% and may become ineligible to book future appointments.
RESCHEDULING POLICY
Rescheduling can happen 72 hours prior to your appointment. If you send an email rescheduling, you have a ONE time chance to transfer your deposit. The rescheduled appointment and deposit must be coordinated and finalized between the two of us via email. The rescheduled appointment is for a new date and time based on availability. If you need to reschedule in a month that is not open, a prebook fee of $15 will apply. A second reschedule will be a loss of deposit and a new deposit will need to be made in order to rebook with us.
LATE POLICY
Please plan accordingly and use a GPS to gain an idea of the time it will take to arrive at the salon. If running late, please send a text or email letting us know what time you expect to arrive. A late charge will apply more than 15 min late. Letting us know you will be late does not guarantee we can complete the service. Those arriving late more than 3 times will be considered in violation of our policies and will be ineligible to book in the future. Because of the short appointment time, late arrivals for consultations won't be accepted and the appointment will be canceled.
COVID-19
It is best to contact me immediately, when you start experiencing symptoms of illness, or awaiting COVID test results. If you arrive and show signs of illness, fever, coughing, your appointment will be canceled.
HAIR PREPARATION
Refer to the “How to Arrive to your Appointment Reminder” email you will receive 5 days prior to your appointment for Hair preparation guidelines. These are guidelines for all clients and are strictly enforced. Failure to adhere to these instructions may result in additional fees, or cancellation of your appointment.
EXTRA GUEST
No Additional Guest are allowed, unless they are being serviced.
MEDIA
We use pictures and videos for promotional and educational materials. Once accepted as a client, you can review the Photo and Video Release Consent terms. Clients are not permitted to take any photo, audio, or video recordings during appointment sessions.
CHILDREN
Services are provided to children 13 years and up.
SERVICE GUARANTEE
We do not offer refunds on services rendered, or fees assessed for violation of our policies. In the event you are not satisfied with your experience, I ask you to please contact me within 24 hours of your original appointment. We can discuss options for a potential re-do service (instances may vary).
F. A. Q.
Where are you located?
We are located north of I-66 and Sudley Rd in the Parkridge Shopping center in Manassas, VA at Sola Salon Studio Suites next to Bath and Body Works.
How do I book an appointment with you?
All New clients must read the New Client page prior to requesting services with us. New Clients must be approved through a MANDATORY in-person consultation prior to booking services. All consultations are offered in person at our studio and not virtually. Once scheduled, you will be vetted during a thorough consultation to see if the services we provide align with the goals you have for your hair and lifestyle. We respond to new client forms in the order they are received and does not guarantee you will be able to book. Contact us below if you are interested in scheduling a consultaion.
Once you are approved, you may request a New Client appointment during the next booking cycle. Our book opens 30 days at a time, every 3rd Thursday of each month. We do not work weekend hours! All booking requests are made online through the booking system.
How should I arrive to my appointment?
When you arrive, your hair must be 100% clean, dry, fully detangled, and styled in a 2-4 day wash and go style. No buns, clips, ponytails or braids. If you have been approved for an express cut, you will need to arrive with day 1 curls. Five days prior to your appointment you will receive an email with reminders of how to arrive for your appointment.
Is a curly cut right for me?
A curly cut is designed for those who wear their curly hair 80-100% of the time. Curly hair is made up of different curl patterns that will lay completely different when it is in an altered state. Hair that is frequently straightened with heat, or keratin treated will not be compatible with the cutting and styling techniques we use.
I have seen you before, but it was a while ago
If it has been 6+ months since your last maintenance cut with me, you will need to book under New Client services. You will need to fill out a new client request form if it has been a year or more since we last saw you. We are a private business and reserve the right to refuse service to anyone regardless of the reason. Our goal is for you to stay consistent and committed to your hair goals. The only way this happens is with recurring quarterly maintenance cuts every 2-4 months.
Do you offer other services?
Lov Ley curls is a luxury specialty salon that caters to curly hair and is inclusive to wash and go hair services. We do not offer barbering, braids, weaves, blow outs or silk press. We offer limited color services, and event styling hair to existing clients only.