A nonrefundable 50% deposit is due at the time of booking. New Clients are not eligible to book on Saturday or Friday. All appointments are non-transferable and cannot be given to someone else. Appointments are requested through our online booking system in Vagaro, and can not be done over the phone or email.
All deposits are NONREFUNDABLE. Should you need to cancel, it must be done 48 -hours prior to your appointment. All cancellations need to be sent via email at firstname.lastname@example.org. Once you send an email stating you are cancelling, that spot will be opened and the time slot will no longer be available to you. Cancellations within 48- hours. Appointment cancellations within 24 hours will be charged 100% of the service booked. NO SHOWS are charged 100% and will become ineligible to book future appointments.
Rescheduling must happen 48 hours prior to your appointment. If you send an email cancelling, you have a chance once each quarter to reschedule and transfer your deposit. The deposit transfer must be coordinated and finalized between the two of us via email. The rescheduled appointment is for a new date and time based on availability. If you are sick, please reschedule. Rescheduling must occur no later than 48 hours prior to your appointment.
Please plan accordingly and use a GPS to gain an idea of the time it will take to arrive at the salon. If running late, please send a text or email letting us know what time you expect to arrive. We reserve the right to cancel your appointment if you arrive late and the cancellation policy applies. A courtesy of letting us know you will be late does not guarantee we can complete the service depending on time of arrival. Those arriving late more than 3 times will be considered in violation of our policies and will be ineligible to book in the future.
It is best to contact me immediately, when you start experiencing symptoms of illness, or awaiting COVID test results. If you arrive and show signs of illness, fever, coughing, your appointment will be canceled. Please wear a mask during the appointment.
Refer to the “How to Arrive to your Appointment Reminder” email you will receive 5 days prior to your appointment for Hair preparation guidelines. These are guidelines for all clients and are strictly enforced. Failure to adhere to these instructions may result in additional fees, or cancellation of your appointment.
No Additional Guest are allowed, unless they are being serviced.
We use pictures and videos for promotional and educational materials. Once accepted as a client, you can review the Photo and Video Release Consent terms. Clients are not permitted to take any photo, audio, or video recordings during appointment sessions.
Services are provided to children 13 years and up.
We do not offer refunds on services rendered, or fees assessed for violation of our policies. In the event you are not satisfied with your experience, I ask you to please contact me within 24 hours of your original appointment. We can discuss options for a potential re-do service (instances may vary). I would like every opportunity to meet and exceed your expectations, as I value you as a guest.
Where are you located?
We are located north of I-66 and Sudley Rd in the Parkridge Shopping center in Manassas, VA at Sola Salon Studio Suites next to Bath and Body Works.
How do I book an appointment with you?
All New clients must read the New Client page prior to requesting services with us. New Clients must be approved through a MANDATORY in-person consultation prior to booking. New Clients are accepted on a first come first served basis once you have signed up for the New Client Consultation Waitlist. You can NOT request a New Client appointment if you have not been approved in person.
Once you are approved, you may request a New Client appointment during the next booking cycle. My book opens 30 days at a time, every 3rd Thursday of each month. All booking requests are made online through the booking system.
How should I arrive to my appointment?
When you arrive, your hair must be 100% clean, dry, fully detangled, free of oils and butters, and styled in a 2-4 day wash and go style. No buns, clips, ponytails or braids. Five days prior to your appointment you will receive an email with reminders of how to arrive for your appointment.
Is a curly cut right for me?
A curly cut is designed for those who wear their curly hair 90-100% of the time. Curly hair is made up of different curl patterns that will lay completely different when it is in an altered state. Hair that is frequently straightened with heat, or keratin treated will not be compatible with the cutting and styling techniques we use.
I have seen you before, but it was a while ago
If it has been 6+ months since your last maintenance cut with me, you will need to book under New Client services. If it has been more than a year, you will need to sign up for the New Client Consultation Waitlist. Our goal is for you to stay consistent and committed to your hair goals. The only way this happens is with recurring maintenance cuts every 2-4 months.
Do you offer other services?
Lov Ley curls is a luxury specialty salon that caters to curly hair and is inclusive to wash and go hair services only. We do not offer barbering, braids, weaves, blow outs or silk press. We offer limited color services to existing clients only.