Salon Policies
CANCELLATION POLICY
If you need to cancel your appointment, we kindly ask that you do so at least 72 hours in advance. Failure to cancel within this time frame will result in a 50% cancellation fee based on the cost of your service.
In the event that you provide less than 24 hours notice of cancellation, a 100% charge will be applied. We understand that unforeseen circumstances can arise, but please be aware that these policies are in place to ensure fairness to both our clients and our stylists.
Failure not to show to your scheduled appointment without notice will result in ineligibility to book any future appointments.
LATE POLICY
Please plan accordingly and use a GPS to gain an idea of the time it will take to arrive at the salon. If running late, please send a text or email letting us know what time you expect to arrive. If you arrive more than 15 min late your appointment may get canceled.
ILLNESS
It is best to contact me immediately, when you start experiencing symptoms of illness, or awaiting COVID test results. If you arrive and show signs of illness, fever, coughing, your appointment will be canceled.
HAIR PREPARATION
Refer to the “How to Arrive to your Appointment Reminder” email you will receive 5 days prior to your appointment for Hair preparation guidelines. These are guidelines for all clients and are strictly enforced. Failure to adhere to these instructions may result in a cancelled appointment.
EXTRA GUEST
No Additional Guests are allowed, unless they are being serviced.
MEDIA
We use pictures and videos for promotional and educational materials. Once accepted as a client, you can review the Photo and Video Release Consent terms. Clients are not permitted to take any photo, audio, or video recordings during appointment sessions.
CHILDREN
We service children 10 and up.
SERVICE GUARANTEE
We do not offer refunds on services rendered. In the event you are not satisfied with your experience, we ask to please contact us within 24 hours of your original appointment. We can discuss options for a potential re-do service (instances may vary).
F. A. Q.
Where are you located?
We are located north of I-66 and Sudley Rd in the Parkridge Shopping center in Manassas, VA at Sola Salon Studio Suites next to Bath and Body Works.
How do I book an appointment with you?
If you are New, please fill out the New Client questionnaire. It will help determine how I can best personalize your experience with us.
How should I arrive to my appointment?
When you arrive, your hair must be 100% clean, dry, fully detangled, and styled in a 2-4 day wash and go style. No buns, clips, ponytails or braids. Dry cut only must come with 1-2 day curls that mimic the same results of in salon styling session.
Is a curly cut right for me?
A curly cut is designed for those who wear their curly hair 80-100% of the time. Curly hair is made up of different curl patterns that will lay differently when in an altered state. Hair that is frequently straightened with heat, or keratin treated will not be compatible with the cutting and styling techniques we use.
Do you offer other services?
Lov Ley Curls is a luxury specialty salon that caters to naturally curly hair and is inclusive to wash and go hair services. We do not offer barbering, braids, weaves, twist, blow outs, or silk press. We offer limited color services.